ABOUT US

About axparis.shop

Welcome to axparis.shop.

axparis.shop is an online retail store created to provide customers in Germany and other markets we serve with a convenient, accessible and straightforward way to browse and purchase products online.

Our aim is to provide a dependable ecommerce shopping experience supported by clear product information, transparent pricing, secure checkout processes, free standard shipping and responsive customer support.

Customers shopping online depend heavily on product photographs, descriptions, measurements, colours, materials, sizing information, prices, availability and delivery information when making purchasing decisions. We therefore aim to present our products and commercial terms as clearly and accurately as reasonably possible.

For questions relating to products, orders, payments, shipping, delivery, cancellations, statutory withdrawal rights, returns, refunds, privacy or use of our website, customers may contact us at:

Email: info@axparis.shop

Our Online Store

axparis.shop operates as an ecommerce website through which customers can:

• Browse products available for purchase;
• View product photographs and descriptions;
• Review available sizes, colours and product variations;
• Select products and quantities;
• Add products to an online shopping cart;
• Review product prices;
• Enter billing and delivery information;
• Select available payment methods;
• Review an order before placing it; and
• Complete purchases electronically.

The exact products offered on axparis.shop may change from time to time.

Products may be introduced, updated, temporarily unavailable, restocked, replaced or discontinued depending on stock availability, supplier availability, manufacturing arrangements, customer demand, seasonal factors and other legitimate commercial considerations.

The appearance of a product on our website does not guarantee that the product will remain permanently or continuously available.

Our Products

axparis.shop may offer fashion, clothing, apparel, accessories, lifestyle products and other merchandise displayed on the website.

Before purchasing a product, customers should carefully review the applicable product page, including information concerning:

• Product style;
• Available sizes;
• Available colours;
• Materials;
• Measurements where provided;
• Product specifications;
• Fit information where applicable;
• Available variations;
• Quantity;
• Care instructions where available; and
• Other material product characteristics.

Customers are responsible for selecting the correct product, colour, size and variation before submitting an order.

Nothing on axparis.shop is intended to exclude, restrict or reduce any mandatory rights available to consumers under German or European Union consumer law.

Product Information

We make reasonable efforts to ensure that descriptions, photographs, prices, specifications, sizing information and other information displayed on axparis.shop are accurate at the time they are published.

However, reasonable differences may occasionally occur as a result of:

• Manufacturing tolerances;
• Production batches;
• Supplier updates;
• Photography;
• Lighting conditions;
• Screen settings;
• Colour calibration;
• Materials;
• Product improvements; or
• Other technical or production-related factors.

Where we become aware of a material error affecting an order, we may contact the customer and provide appropriate information or available options.

Nothing in this section limits statutory consumer rights where a product is defective, damaged, not as described or otherwise fails to conform to the applicable contract.

Product Images and Colours

Product images are intended to provide a reasonable visual representation of the relevant products.

Actual colours may appear slightly different depending on:

• Computer, tablet or mobile phone display settings;
• Screen brightness;
• Device colour calibration;
• Photography lighting;
• Viewing angle;
• Fabric or material characteristics; and
• Reasonable production variations.

Customers should rely on the written product description, specifications and measurements in addition to photographs.

Sizes and Measurements

Where sizing information or measurements are provided, customers should review them before placing an order.

Sizing may vary between styles, manufacturers and product types.

Customers are encouraged to use any available size guide and product-specific measurements rather than relying solely on the size normally purchased from another retailer or brand.

Where a product is materially different from its description or otherwise does not conform to the contract, statutory consumer remedies remain unaffected.

Pricing

We aim to display product prices clearly.

The price applicable to an order is generally the price displayed when the customer submits the order, subject to applicable law and the correction of obvious technical or pricing errors.

Where required, applicable taxes or charges payable through axparis.shop will be displayed during the ordering process.

Standard shipping is free on all orders.

Our estimated standard delivery period is 15–20 calendar days, unless a different delivery estimate is clearly communicated for a particular product or order.

Secure Checkout and Payments

Payments are processed using payment methods made available through our ecommerce checkout.

Available payment methods may vary according to the customer's location, device, transaction value and payment-service availability.

Payment processing may involve independent payment service providers.

We do not guarantee that every payment method will be available for every transaction.

An order may be delayed or declined if a payment cannot be authorized or if additional verification is reasonably required to prevent fraud or unauthorized transactions.

Our Commitment to Customers

We aim to provide:

• Clear product information;
• Transparent pricing;
• Secure ecommerce functionality;
• Straightforward ordering procedures;
• Free standard shipping;
• Clear delivery information;
• Accessible customer support;
• Clear cancellation and withdrawal information;
• Fair return and refund procedures;
• Appropriate assistance with damaged, defective or incorrect goods; and
• Responsible handling of personal information.

Delivery

Standard shipping is provided free of charge.

The estimated delivery time is 15–20 calendar days.

Delivery estimates are estimates rather than guaranteed delivery appointments unless we expressly state otherwise.

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because incorrect or incomplete information was provided, additional arrangements may be necessary.

Further information is available in our Shipping Policy.

Cancellation and Statutory Withdrawal Rights

Consumers purchasing eligible goods online in Germany generally have a statutory right to withdraw from the distance contract within the applicable legal withdrawal period.

Under German law, the ordinary statutory withdrawal period is generally 14 days.

From 19 June 2026, covered online distance-selling interfaces must also provide an electronic withdrawal function satisfying applicable German/EU requirements.

Detailed information is contained in our Return and Refund Policy.

Customer Service

For assistance relating to:

• Product information;
• Orders;
• Payment;
• Shipping;
• Delivery;
• Order status;
• Withdrawal;
• Returns;
• Refunds;
• Damaged or defective products;
• Privacy; or
• Website use,

please contact:

info@axparis.shop

We aim to review customer enquiries as promptly as reasonably possible.

Changes to Our Store

We may update our website, product catalogue, functionality and policies from time to time.

Where changes affect an existing contract, mandatory consumer rights and the contractual terms applicable when the order was placed remain protected to the extent required by applicable law.

Applicable Consumer Rights

Nothing in this About Us page, our Terms of Service, Return and Refund Policy, Shipping Policy or any other policy is intended to waive, exclude or restrict rights that cannot lawfully be excluded under German or European Union consumer law.

If any provision of our policies conflicts with a mandatory consumer-protection requirement, the mandatory requirement prevails.

Contact

For customer-service enquiries, contact:

axparis.shop
Email: info@axparis.shop