Widerrufsrecht

This Return and Refund Policy applies to eligible purchases made from axparis.shop.

Customer service:

Email: info@axparis.shop

This policy is intended to operate consistently with applicable German and European Union consumer-protection requirements.

Nothing in this policy limits statutory rights concerning withdrawal, defective goods, non-conforming goods, incorrect goods or other mandatory consumer remedies.

1. Statutory Right of Withdrawal

Consumers purchasing eligible goods through axparis.shop generally have the right to withdraw from a distance contract without giving a reason within the statutory withdrawal period.

The ordinary statutory withdrawal period is 14 days.

For the purchase of goods, the applicable period normally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods, subject to the specific rules that apply to multiple goods or split deliveries.

If multiple goods forming one order are delivered separately, the applicable statutory calculation may depend on receipt of the final relevant goods.

2. Exercising Your Right of Withdrawal

To exercise a statutory right of withdrawal, the customer must make a clear statement communicating the decision to withdraw from the contract.

No reason for withdrawal is required.

Customers may contact us at:

info@axparis.shop

The withdrawal communication should preferably include:

• Customer name;
• Order number;
• Email address used for the order;
• Products concerned;
• Date ordered;
• Date received, where applicable; and
• A clear statement that the customer wishes to withdraw from the contract.

Sending the withdrawal declaration before expiry of the applicable withdrawal period is sufficient for the statutory deadline where applicable law so provides.

3. Electronic Withdrawal Function

For online distance contracts covered by the German electronic-withdrawal requirements effective from 19 June 2026, axparis.shop must make the applicable electronic withdrawal functionality available through the online interface.

German law requires the withdrawal function to be clearly accessible and to permit the consumer to identify themselves and the relevant contract, confirm the withdrawal and receive an electronic acknowledgement on a durable medium.

Where the electronic withdrawal function is available on the website, customers may use it instead of contacting us by email.

Using email remains available where legally applicable and does not invalidate a withdrawal merely because the electronic function was not used.

4. Returning Goods After Withdrawal

Where goods have already been received and the customer validly withdraws from the purchase, the goods should be returned without undue delay and, where applicable, no later than 14 days after notifying us of the withdrawal.

Customers should contact:

info@axparis.shop

before shipping a return so that we can provide the correct return instructions and destination applicable to the order.

Do not send returned merchandise to an address shown on packaging without first verifying the appropriate return instructions.

Providing operational return instructions does not reduce the customer's statutory withdrawal rights.

5. Condition of Returned Goods

Customers may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

Customers may be responsible for diminished value resulting from handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods, to the extent permitted by applicable law.

Where reasonably possible, customers should:

• Return the product complete;
• Include accessories supplied with the product;
• Include manuals or components supplied with the product;
• Use suitable protective packaging; and
• Take reasonable care to prevent unnecessary damage during return transport.

Original packaging is helpful where available but does not automatically determine whether a statutory withdrawal right exists.

6. Return Shipping Costs

For an ordinary statutory withdrawal involving goods that are not defective, damaged, incorrect or otherwise non-conforming, the customer is responsible for the direct cost of returning the goods, where we have lawfully informed the customer of that responsibility.

If we supplied:

• An incorrect item;
• A materially damaged item;
• A defective item; or
• Goods that do not conform to the contract,

we will handle reasonable return arrangements in accordance with applicable statutory obligations.

Customers should contact us before incurring return costs for defective or incorrect merchandise.

7. Refunds Following Statutory Withdrawal

Where a consumer validly exercises the statutory right of withdrawal, we will refund payments as required by applicable law.

This generally includes amounts paid for the relevant goods and, where legally required, the cost of the least expensive standard delivery option offered for the original order.

Because standard shipping through axparis.shop is free, there is normally no standard outbound shipping fee to refund.

If a customer voluntarily selected a more expensive delivery method than our standard delivery method, additional premium delivery costs may not be refundable to the extent permitted by law.

German statutory model withdrawal information provides for reimbursement generally no later than 14 days after receipt of the withdrawal notification, while allowing the merchant, for goods, to withhold reimbursement until the goods have been returned or the consumer provides appropriate evidence of return where applicable.

8. Refund Method

Unless otherwise agreed and where legally appropriate, refunds will normally be issued using the same payment method used for the original transaction.

The customer will not be charged a refund-processing fee by axparis.shop merely because a statutory refund is issued.

Banking institutions and payment providers may require additional processing time before a refunded amount appears in a customer's account.

Such external processing times are outside our direct control.

9. Damaged Products

If a product arrives damaged, contact:

info@axparis.shop

as soon as reasonably possible.

Please provide:

• Order number;
• Description of the problem;
• Photograph of the damaged item where reasonably possible;
• Photograph of damaged packaging where relevant; and
• Any other information reasonably necessary to identify the issue.

Photographs may help us process the matter efficiently but do not remove statutory rights where the existence of a defect can otherwise be established.

10. Defective or Non-Conforming Products

Statutory rights relating to defective or non-conforming goods operate separately from the statutory 14-day withdrawal right.

A customer therefore does not necessarily lose statutory remedies merely because the ordinary withdrawal period has ended.

Where goods are defective, not as described or otherwise fail to conform to the contract, remedies will be handled in accordance with applicable German consumer-sales law.

Nothing in this policy replaces or limits mandatory legal rights relating to conformity of goods.

11. Incorrect Products

If you receive a product different from the product ordered, contact us at:

info@axparis.shop

Please do not return the product independently before receiving return instructions where reasonable.

We will review the order and arrange an appropriate remedy where the incorrect product was supplied.

12. Missing Items

If an order appears to be missing an item, customers should first check:

• The shipping confirmation;
• Tracking information;
• Whether the order was divided into multiple packages; and
• Whether another household member accepted the package.

If an item remains missing, contact:

info@axparis.shop

13. Withdrawal Exceptions

German/EU law provides certain exceptions to the statutory withdrawal right.

Depending on the nature of the product or transaction, exceptions may include certain:

• Goods made to the consumer's specifications or clearly personalized;
• Goods liable to deteriorate or expire rapidly;
• Sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed;
• Sealed audio, video or software products once unsealed;
• Certain digital content following the required consent and acknowledgement; and
• Other categories expressly excluded by applicable law.

Shopify's EU compliance guidance likewise identifies these categories as examples of products for which withdrawal rights may not apply.

An exception will be relied upon only where the legal requirements for that exception are satisfied.

14. Order Cancellation Before Shipment

If you wish to cancel an order before shipment, contact:

info@axparis.shop

as quickly as possible.

Where the statutory electronic withdrawal functionality applies, customers may also use that functionality.

We cannot guarantee that an operational cancellation request will stop dispatch once fulfilment has progressed, but this does not reduce any statutory withdrawal right that independently applies.

15. Refused and Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not necessarily constitute a legally valid declaration of withdrawal.

Customers wishing to exercise the statutory withdrawal right should communicate that decision clearly to us.

Any consequences of an unclaimed package will be handled in accordance with the contract and applicable law.

16. Unauthorized Returns

Customers should not send products to an address found independently on a parcel, payment statement or third-party website without first obtaining correct return instructions.

Sending a product to an incorrect destination may delay processing.

This requirement is an operational instruction and does not affect the legal effectiveness of a valid withdrawal declaration.

17. Fraud and Abuse

We may reasonably investigate suspected:

• Return fraud;
• Repeated fraudulent claims;
• Altered merchandise;
• False damage claims;
• Unauthorized payment activity; or
• Other abusive activity.

Any investigation will be conducted consistently with applicable consumer and data-protection law.

Nothing in this section permits us to refuse a legitimate statutory remedy.

18. Model Withdrawal Form

Customers may use the following format, although a clear withdrawal statement may also be sufficient where permitted by law:

To: axparis.shop
Email: info@axparis.shop

I/We hereby give notice that I/we withdraw from the contract for the purchase of the following goods:

Product(s):
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Date:

The statutory German model withdrawal information confirms that use of a model form is not mandatory; an unequivocal withdrawal declaration may be used.

19. Contact

For withdrawals, returns, damaged goods, incorrect goods or refund enquiries:

axparis.shop
Email: info@axparis.shop