Versand

This Shipping Policy applies to orders placed through axparis.shop.

Standard Shipping: Free on all orders
Estimated Delivery Time: 15–20 calendar days

For shipping enquiries:

info@axparis.shop

1. Shipping Overview

We aim to provide customers with clear and transparent delivery information.

Unless otherwise clearly stated for a particular product or order:

All orders qualify for free standard shipping.

Our estimated standard delivery period is:

15–20 calendar days.

2. Free Standard Shipping

Customers are not charged a standard shipping fee for ordinary orders placed through axparis.shop.

The checkout should therefore normally display:

Standard Shipping: Free

where the order qualifies under this policy.

If an optional premium or alternative delivery service is offered, any additional price will be displayed before the customer confirms the order.

3. Estimated Delivery Time

The estimated delivery period is 15–20 calendar days, unless another timeframe is expressly shown before purchase.

Calendar days include weekends and public holidays for estimation purposes, although actual carrier movement and delivery attempts may depend on local operating days.

Delivery estimates are not intended to remove statutory rights relating to timely delivery.

4. Delivery Estimates

The estimated delivery period begins in accordance with the order and fulfilment process communicated to the customer.

Orders may occasionally arrive earlier or later than estimated because of circumstances outside reasonable operational control.

Potential factors include:

• Carrier delays;
• Transportation disruption;
• Weather;
• Public holidays;
• Extraordinary parcel volumes;
• Customs processing where applicable;
• Local delivery restrictions;
• Incorrect addresses;
• Security checks; or
• Force majeure circumstances.

5. Order Processing

After an order is submitted, we may undertake reasonable processing activities such as:

• Payment authorization;
• Fraud screening;
• Address review;
• Inventory allocation;
• Product preparation; and
• Shipment creation.

If additional information is reasonably required, we may contact the customer using the contact details provided with the order.

6. Order Confirmation

Customers will normally receive an electronic order confirmation after an order is submitted.

Customers should review the confirmation and promptly notify us of material errors.

Contact:

info@axparis.shop

7. Shipping Confirmation

Where tracking or shipment information is available, customers may receive a shipping confirmation containing relevant shipment details.

Tracking availability depends on the carrier and service used.

8. Tracking Information

Where tracking is available, tracking information may take time to become active after shipment data is generated.

A temporary absence of tracking events does not necessarily mean a parcel has not been shipped.

Customers experiencing prolonged tracking issues may contact:

info@axparis.shop

9. Delivery Locations

Orders are shipped to destinations supported by our checkout.

Availability of shipping to a particular address is determined by the options presented during checkout.

We reserve the right to decline delivery to a destination we cannot reasonably service, subject to applicable law.

10. Customer Responsibility for Address Information

Customers must provide accurate and complete shipping information.

This includes, where relevant:

• Full recipient name;
• Street;
• House number;
• Apartment or unit;
• Postal code;
• City;
• Country; and
• Telephone or contact information.

Customers should verify these details before submitting an order.

11. Address Corrections

If you identify an address error after placing an order, contact:

info@axparis.shop

immediately.

We will make reasonable efforts to assist where possible.

Address changes cannot always be completed after an order has entered fulfilment or carrier processing.

12. Multiple Shipments

An order may occasionally be divided into multiple packages because of:

• Product availability;
• Fulfilment location;
• Package size;
• Inventory allocation; or
• Logistics requirements.

Packages forming the same order may therefore arrive separately.

Customers will not be charged additional standard shipping fees merely because we divide an order into multiple shipments.

13. Failed Delivery Attempts

If the carrier cannot complete delivery, it may:

• Attempt redelivery;
• Leave delivery instructions;
• Transfer the parcel to a collection point; or
• Return the parcel.

Customers should follow carrier instructions where appropriate.

14. Unclaimed Parcels

Customers are responsible for taking reasonable steps to receive or collect their parcel.

If a parcel is returned after being unclaimed, contact:

info@axparis.shop

for assistance.

A failure to collect a package does not automatically constitute a statutory withdrawal declaration.

15. Incorrect Address

Where a customer provides an incorrect or incomplete address and delivery consequently fails, we will review the circumstances.

Additional delivery arrangements may be required where legally permissible.

Nothing in this section limits rights where delivery failure was caused by us or by a carrier for which we remain legally responsible.

16. Lost Parcels

If tracking indicates an unusual delay or the parcel appears lost, contact:

info@axparis.shop

We may investigate with the carrier or fulfilment provider.

Customers should provide:

• Order number;
• Customer name;
• Delivery address; and
• Any relevant tracking information.

17. Damaged Packages

If the parcel arrives visibly damaged, customers should take reasonable photographs of:

• Outer packaging;
• Shipping label;
• Internal packaging; and
• Damaged products,

where reasonably possible.

Then contact:

info@axparis.shop

Photographic documentation assists our investigation but does not eliminate statutory rights.

18. Incorrect Items

If the parcel contains an incorrect product, contact us before arranging a return.

We will review the order and provide appropriate instructions.

19. Missing Items

Where a product appears missing, first verify whether the order has been divided into multiple shipments.

If all relevant parcels have arrived and an item remains missing, contact:

info@axparis.shop

20. Delivery Delays

If delivery has not occurred within the estimated period, customers may contact us for an update.

We will investigate where reasonably appropriate.

The stated 15–20 calendar day estimate does not exclude statutory rights concerning failure to deliver within an agreed or legally required period.

21. Customs and Cross-Border Logistics

Some orders may involve international logistics.

Where applicable, parcels may be subject to customs, import processing or cross-border carrier procedures.

Any taxes, duties or charges that a customer is legally required to pay should be disclosed or handled in accordance with applicable consumer and pricing rules.

We will not use this policy to impose undisclosed mandatory charges contrary to applicable law.

22. Delivery to Germany

Orders shipped to customers in Germany are subject to applicable German and EU consumer rights.

The fact that fulfilment or transportation may involve another country does not remove mandatory consumer protections applicable to a German consumer transaction.

23. Risk During Delivery

Nothing in this Shipping Policy is intended to transfer the legal risk of loss or damage to a consumer earlier than permitted by applicable German law.

Where goods are delivered using a carrier offered by us, statutory risk-allocation rules apply.

24. Customer-Requested Carriers

Different legal rules may apply in limited circumstances where a consumer independently commissions a carrier not offered by the trader.

Any such situation will be addressed under applicable law.

25. Cancellation Before Delivery

A customer wishing to cancel or withdraw from an eligible distance purchase should use the applicable cancellation or withdrawal procedure.

Customers may contact:

info@axparis.shop

Where the electronic withdrawal function required by German/EU law applies, customers may also use the function provided through the online interface.

Shopify's current EU guidance states that qualifying stores must provide customers with an electronic means of exercising the right of withdrawal, including before delivery and during the statutory period after delivery.

26. Returns Are Separate From Shipping

Shipping and delivery procedures are separate from the customer's statutory withdrawal and return rights.

For return information, customers should review our Return and Refund Policy.

27. Refunds for Failed Delivery

Where an order cannot be supplied or is legally required to be refunded because delivery has failed, the refund will be handled in accordance with applicable consumer law and the payment method available for the transaction.

28. Force Majeure and Extraordinary Events

Events outside reasonable control may affect transportation.

Examples include:

• Severe weather;
• Natural disasters;
• Major transport disruptions;
• Government restrictions;
• Industrial action;
• Carrier network failures;
• Public emergencies; and
• Other extraordinary events.

We will take reasonable steps to address affected orders.

This section does not eliminate statutory rights.

29. Changes to Shipping Policy

We may update this Shipping Policy for future orders.

Changes will not retroactively remove contractual or statutory rights already acquired in relation to an existing order.

30. Contact

For shipping, tracking or delivery assistance:

axparis.shop
Email: info@axparis.shop

Standard Shipping: Free on all orders
Estimated Delivery Time: 15–20 calendar days